Customer Corner

At City Taxi our customers always come first. Customer corner is a page dedicated to providing our customers with up to date information on current rates, policies and frequently asked questions. You can also give us your feedback or even enter a contest to win great great prizes all year long!

RATES

The City of Toronto regulates the Toronto Taxi Industry. As such the City of Toronto sets the meter rates for the entire Toronto Taxi Industry. As all Toronto Taxi companies must comply equally with the rates set by City of Toronto your decision when choosing a Taxi Company should be based on the level of service a company can offer. With our closest car GPS dispatch system providing an added level of service accountability choosing City Taxi is the right decision make.

Flat rates are available for airport, out of town and parcel service. For inquires call today 416 740-2222 

Below is a copy of the latest City of Toronto Tariff card located on the back headrest of every City Taxi.

Tariff Chart


POLICIES

As previously noted The City of Toronto regulates the taxi industry in Toronto. The City of Toronto sets all licensing and vehicle requirements http://www.toronto.ca/licensing/mobile_business.htm. At City Taxi we work very closely with the City of Toronto to ensure all our drivers and taxis comply with the governing by-laws. In addition to the by-law and licensing standards, at City Taxi we have implemented the highest level of customer service standards that all our driver must strictly adhere to. If you any concerns or comments please let us know.

The City of Toronto official “Taxicab Passenger Bill of Rights”

Rights

FAQ'S

  1. What are the advantages of setting up an account?

    Since there is no charge to set up an account and you only get charged for when you use the service, in most cases the reason for setting up an account is for convenience. You will receive your own taxi vouchers which are simply presented to the driver each time you use the service.  You will also receive a detailed invoice that only needs to be paid monthly. Set up an account

    Is it better to phone for a taxi or flag one on the street?

    We recommend you always phone City Taxi for service at 416 740-2222. This way you know you will always get a taxi and driver that has met all the necessary licensing requirements. In addition we will always have a detailed dispatch record if there is an issue or lost article. 

  1. I need a taxi five times a week (Monday-Friday) at 8am.  Can I make a recurring trip request so I only need to call once with my schedule?

    Absolutely you just need to let us know when you want the service to start and how long you want it to last. Once it is in our system it will be automatically dispatched every morning on time as requested. Call 416 740-2222

  1. I need a taxi this Sunday at 4am to go to the Airport. Can I pre-book this trip?

    Whether it is to the airport or maybe a medical appointment we can pre-book any time you want to make a trip reservation in advance. Call 416 740-2222

  1. What are my payment options when using a City Taxi?

    Of course cash is accepted, but in addition our taxis are equipped with a wireless “Point of Sale” machine which will accept and facilitate all major credit and debit card transactions.

  1. I have a young child, do your taxis have a child safety seat?

    The City of Toronto has determined that it would be too difficult to comply with this requirement as child safety seat sizes vary from new born to toddlers. If you have your own child seat please inform the City Taxi Customer Service Representative when you call for a taxi and the driver will be instructed to assist with securing the seat in the taxi. 

  1. I was told my taxi would arrive within ten minutes. It has now been longer what should I do?

    In most cases we will be able to provide service within ten minutes so this should not be an issue. It is also are intention to provide our customers with the most accurate waits times as possible. However if there is a service delay the best thing to do is recall if you have been waiting longer than ten minutes. When the recall is made we can then provide further information as to when your taxi will arrive. 

  1. What if I have a special service request?

    At City Taxi we welcome all special requests. Whether the request is big or small it is our goal to make that extra effort to accommodate your request. Where others may say no we want to say “YES”! Call a manager at 416 744-5081 to discuss the details of your special request.  

  1. I would like to compliment a driver for great service who should I let know.
  1. I have a complaint, who should I let know?

    At City Taxi we are committed to providing the best possible service experience for our customers. If for whatever reason you are not satisfied with our service we want to know.  You can either send the details through our feedback form or contact a manager directly at 416 744-5081.

    At City Taxi we take all complaints very seriously and it will be thoroughly investigated.  Upon completion of the complaint investigation you will be contacted. You will receive a follow up call and informed of any action taken.  It is our goal to make every effort to retain customers and resolve complaints with a satisfactory outcome. If you are still not satisfied with your complaint’s outcome you may contact Toronto licensing at: http://www.toronto.ca/licensing/mobile_business.htm

  1. I think I left my cell phone in one of your taxis. Does City Taxi have a lost and found?

    This is another reason to always call City Taxi for service. When you call for a City Taxi and have left something in a taxi you have much greater chance at getting your property back as we will have a dispatch record and trip log. As soon as you realize you are missing property contact us immediately and as long as there is a dispatch record we will contact the driver in an effort to have your property returned.  

 

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